Allure having its office address at No 1, Acheudoss Street, Srinivasapuram, Guduvanchery, Chennai, Tamil Nadu 603202. ( “Allure”, “Allure” “Company”, “Allure”“we”, “Allure”“us” or “Allure” “our”) is managing and operating the website https://interiorsbyallure.in/ ( “Allure” “Allure Platform”), through which it inter alia facilitates home service consultation and home improvement services to the users of Allure Platform ( “Customer” or “you” or “your” ).

We aim to provide the best customer experience to our customers beginning from scheduling an appointment to initiating a cancellation. While transacting on the Allure Platform, you can expect a hassle-free experience.

This cancellation and refund policy (“Policy”), together with the Terms and Conditions sets out our procedures and policies in accepting cancellation and refund. By agreeing to use the Allure Platform and/ or initiating a request for service on the Allure Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Allure Platform.

1. Cancellation by Customer:

In the event that the Customer needs to cancel a scheduled service or appointment, four (4) hours’ notice to Allure is required. Notice may be given by simply cancelling the scheduled service on your account through the mobile application/website or through email or phone. Should the Customer fail to give twenty-four (24) hours’ notice on more than one (1) occasion, the Customer must pay 50% for the cancelled service first offense and 100% of the fee for cancelled services thereafter. Cancelling more than three (3) consecutive services or more than seven (7) total scheduled services will be deemed a material breach and allow the Company to cancel the contract and/or pricing agreement or to seek legal remedies.

1.1 For Home Service Consultation:

1. At Consultation Stage:
   • (a) 100% of the consultation booking amount is refundable if the Home Service Consultation its cancelled 4 hours prior to the booking time;
   • (b) If cancellation is done less than 4 hours prior to the booking time, then you will not be able to avail any refund.
2. At Project Execution Stage:
   • (a) If client has made the complete payment but wants to cancel the project due to unavoidable conditions, then the refund will be made as per the following conditions: Project is cancelled on the First day (Day 1) of the schedule- The Company will refund 50% of the amount received towards the painting services and the specific assigned service vendor holds the right to pick up the material purchased.
   • (b) Project is cancelled after the First day (Day 1) of the schedule- Company will refund 0% of the amount received and the Customer has the right to retain the material for that particular site only.

1.2 For Home Improvement Services:

1. Booking Cancellation can be done any time prior to the start of the job, which is acknowledged in our system when the service partner enters the unique OTP received from customer.
2. Once the job has begun/started, only under exceptional circumstances and at the sole discretion of the Company will the prepaid amount will be refunded. Customer must to reach out to our helpline write to at care@interiorsbyAllure.in to raise any concern.
3. In the event that any rework or refund is to be processed for the service availed by the Customer, the refund shall be initiated only within the specified warranty period for the respective service.
4. The warranty period of various services is mentioned in each service category section. The decision on whether a service should be reworked, or a refund is to be provided will be at the sole discretion of the Company.

2. When Can You Cancel a Service:

If you have a major issue or a problem with the service or a minor problem that can’t be fixed within a reasonable time you have the right to cancel a service, when it is:

• Prior to the service providers arrival, in which case you may be charged a cancellation fee. The Company reserves the right to charge you, or otherwise deduct applicable taxes in respect of such cancellation fees;
• provided with an unacceptable level of care and skill;
• unfit for the purpose you asked for;
• not delivered within a reasonable time when there is no agreed end date.

3. Services You Cannot Cancel:

You can’t cancel a service contract or get a refund if the problem was outside the control of the service provider or if you:

• changed your mind;
• insisted on having a service provided in a particular way, against the service provider’s advice;
• failed to clearly explain your needs to the service provider.

4.Cancelling Your Service:

If you have a problem with a service, please take the following steps:

• Contact the Company by writing an email to care@InteriorsByAllure.in to explain the problem.
• If the service provider cannot fix the issue in reasonable time, we will try and find an alternative service provider to cater to you needs or we may cancel your service request.

5.Cancellation by Allure:

Allure reserves the right to refuse/ cancel any appointment for any reason. This shall be regardless of whether the appointment has been confirmed and/ or payment has been received. Further, Allure, at its sole discretion, may cancel any appointment(s):

• If it suspects a fraudulent transaction, or
• If it suspects a Customer has undertaken a transaction which is not in accordance with the Terms and Conditions; or
• For any reason outside the control of Allure, including logistical difficulties.

If non-delivery or late delivery occurs due to a mistake by the Customer (i.e. wrong or incomplete name or address or recipient not available or any other related reason), any extra cost spent by Allure for redelivery shall be claimed from the Customer.

6. Refunds:

6.1. Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:

1. Multiple times debiting a Customer’s card/ bank account due to technical error or a Customer’s account being debited with an excess amount in a single transaction due to technical error. In such cases, excess amount excluding payment gateway charges would be refunded to the customer.
2. Due to technical error, payment is charged on the Customer’s card/ bank account but the order placement is unsuccessful. However, if in such cases, a Customer wishes to seek a refund of the amount, he/ she would be refunded the net amount, after deduction of payment gateway charges or any other charges.

6.2. In case of cancellations-

1. Refund will be processed only if the cancellation has been done in compliance with this Policy.
2. No refunds would be given if the Customer has provided a wrong or incomplete address, there are 2 (two) failed delivery attempts by our logistics partner.
3. Refunds will equal the price you paid for the service, and such other charges that Allure may at its own discretion deduct. If multiple services were ordered and only part of the order is to be cancelled, then you will be refunded only for the price of the order component cancelled. Further, in the event any service is cancelled, then any offer, promotion, discount applied to such service shall also be forfeited.

6.3. In case the Customer refuses to accept the service, no refund will be provided to the Customer.

6.4. If your cancellation is approved, for payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be processed by us in the same payment mode, within 7-10 business days. You may, however, receive the credit within some additional amount of days, depending on your card issuer’s policies.

6.5. All refunds shall be made in Indian Rupees only.

6.6. If the payment method, which you used to make the payment (such as credit/ debit card) at the

6.7. We do not make any cash refunds. If you have made the payment as COD, you will be asked to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. Please note that refunds cannot be processed to third-party accounts, i.e. the name on your Allure account should match with the name of the bank account holder. Further, Allure shall not be liable to you in case incorrect bank account details have been provided by you.

6.8. In case of any discrepancies regarding receipt of refund amount, Allure may request for additional information such as bank statement or any other relevant document.

6.9. Allure reserves the right, at its sole discretion, to cancel any refund for reasons including but not limited to:

1. fraud or malpractice committed by the Customer; or
2. for any other reason that Allure may deem fit.

6.10. Allure offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the customer’s card/ account.

6.11. Further, Allure assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:

1. If the payment instruction(s) issued by you is/ are incomplete, inaccurate, and invalid and delayed;
2. If the payment account has insufficient funds/ limits to cover for the amount as mentioned in the payment instruction(s);
3. If the funds available in the payment account are under any encumbrance or charge;
4. If your bank refuses or delays honouring the payment instruction(s);
5. Circumstances beyond the control of Allure, including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force;
6. In case the payment is not effected for any reason, you will be intimated about the failed payment by an e-mail.

7. Late or missing refunds:

1. If you haven’t received a refund yet, first check your bank account.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done it all of this, and you still have not received your refund yet, please contact us at care@InteriorsByAllure.in

8. Miscellaneous:

8.1. Please note that all the Customer claims and requests for cancellations/ refund shall be subject to Allure’s discretion.

8.2. Allure reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this Policy at any time without any prior written notice to you. It is your responsibility to review this Policy periodically for any updates/ changes.

We appreciate the advanced understanding. Should you wish to read more on this please visit our terms and conditions here https://interiorsbyallure.in/terms-conditions/